Frequently Asked
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Choose the membership that suits you, add it to your cart, and check out like any other purchase. Your membership starts immediately, and you’ll receive a confirmation email once it’s active.
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Each tier earns store credit on every purchase at a different rate: Member earns 5% back, Premium Member earns 10% back, and Elite Member earns 15% back. Compare the tiers above to see everything included in each one.
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Every time you shop, you earn store credit based on your membership tier. The credit is added to your account and is separate from any VIP tier credit you earn through the loyalty program, so the two add up.
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Your store credit is applied automatically at checkout, and there’s no minimum to redeem. Just make sure you’re logged in to the account you used to join.
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Store credit earned through your membership expires 12 months after it’s earned, so we recommend using it before then.
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No, there’s no free trial. Your membership and billing begin as soon as you join, and your benefits are available right away.
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Yes! You can choose the monthly or annual billing option that works best for you when you join.
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Yes. Your membership renews automatically at the end of each billing period, and we’ll send you a reminder before it renews. If a payment doesn’t go through, we’ll try again automatically.
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You can cancel any time from your account. Your cancellation takes effect at the end of your current billing period, so you’ll keep your membership benefits until then.
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Don’t worry, it isn’t lost straight away. Any unused store credit stays available to use for 6 months after you cancel.
